Frequently Asked Questions

What guidelines are you following due to COVID-19? 


  • If you or anyone in your household have any of the following DO NOT come for your appointment:

    • a high temperature (38deg C or above for an adult)  

    • a persistent cough 

    • loss or change to your sense of taste/smell

  • Please also check your temperature on the morning before you are due to come. 

  • If you are experiencing any of the above symptoms then you should be following Government guidance and self-isolating until you have received a COVID-19 PCR test.  If you have received a positive result you must continue to self-isolate for a minimum of 10 days from onset of symptoms.  If a test has shown a positive result and you are asymptomatic then the 10 days starts from the day the test was taken.   

  • It is important for you to let me know if anyone in your household has symptoms or if you have been in close contact with anyone with symptoms.  This is because I treat vulnerable clients and do not wish to pass on the virus inadvertently.

  • I will also be checking myself and my family for any symptoms daily.

  • Please let me know ASAP if you need to cancel - cancelling due to COVID-19 symptoms does not incurr any cancellation charges. 

Face Coverings:

  • Although Face Coverings are currently not mandatory in most places it is my priority to keep everyone as safe as possible.  To protect you, me and my other clients I kindly ask that you still wear a face covering for the duration of your treatment. Please bring with your own facemask to wear - if you do not have one to bring with, there will be disposable masks available to purchase for £1 each.

  • I will be wearing a face covering for the duration of the session.


Whetstone Clinic:

  • The clinic is sanitised throughly between each client.

  • When you arrive at my house, please only ring the bell at your booked time.  If you are early please wait in your car or on the pavement outside my house until the time of your appointment. This is to prevent clients crossing over and also to ensure I have enough time to clean thoroughly between appointments.

  • Upon arrival you will be asked to wash your hands in my downstairs W.C. and paper towels will be provided for you to dry your hands. The upstairs toilet will no longer be in use.

  • I will have washed my hands/forearms before your arrival.

  • All soft furnishing such as massage table cover, cotton pillow case, blanket have been removed.  A wipeable pillow case is now being used and couch roll on top of massage table and pillow.  I will not be providing a blanket for now.  The window will be open to increase ventilation.

  • The chairs will be set at the required distance for us to have a safe face to face conversation, whether this be the initial consultation or a follow up catch up.

  • I will no longer be providing water for after your treatment.  It is important you bring your own water bottle as you need to drink water following the session to help remove toxins.

  • I will be accepting both bank transfers and cash as usual.  If you do bring cash, please try and bring the exact amount if possible. 

  • After the session I will wash my hands/forearms and will provide you with hand sanitizer before leaving should you wish.

Haelan Clinic

  • Please only buzz to be let in at your appointment time - NOT BEFORE.  This is important to ensure the room can be sanitised between appointments.

  • Hand sanitiser has been placed at the entrance to the clinic.

  • The first toilet is out of bounds (Haelan staff only) - the second, upstairs toilet is for clients and practitioners.

  • A member of the Haelan Centre staff will be regularly cleaning and disinfecting the door handles & banisters - the rest of the clinic will of course be cleaned regularly as well.

  • I will have washed my hands/forearms before your arrival.

  • The chairs will be set at the required distance for us to have a safe face to face conversation, whether this be the initial consultation or a follow up catch up.

  • There will be no soft furnishings and no blanket for now.  Couch roll will be used as standard.

  • I will be accepting both bank transfers and cash as usual.  If you do bring cash, please try and bring the exact amount if possible.

  • After the session I will wash my hands/forearms and will provide you with hand sanitizer before leaving should you wish.

Mobile Home Visits

If you are having a mobile session in your own home, I will bring hand sanitiser with and / or am happy to wash my hands/forearms on arrival and post-treatment.  I will be wearing a face covering and request you do the same. My chair and pillows are wipeable and will be sanitised thoroughly between each appointment.  

Does Reflexology hurt?

I have a firm pressure and there may be areas of discomfort or tenderness, however, there may also not be.  Any tenderness felt should be within your comfort level and pressure can be altered to ensure that it is.  People often describe any pain they feel as a "good hurt" and any discomfort should be short lived.  Typically tender areas signify blockages in the body system being worked on and the reflexology will help to remove the blockage and bring the body back into balance.  

What should I wear?

You should wear loose, comfortable clothing for your reflexology session.  You will need to be able to pull your trousers up your legs to your knees and it's best to wear casual attire as you don't want tight clothes or belts digging in to you.

Do I need to take off my clothes?

No - you will only be required to remove your shoes and socks or tights if you are wearing them.  I can also provide a blanket to protect your modesty and keep you warm.

My feet get ticklish - will I still be able to have Reflexology?

Yes. In my experience client's who come for treatments with ticklish feet rarely find the sessions to actually be ticklish.  As I have a firm pressure this typically alleviates any tickly sensations.  If there is a particular reflex which does feel too ticklish this area could be avoided.  Hand reflexology could also be provided for any specific points that cannot be completely worked on, in the foot.

What information will be required from me in the initial consultation?

I will take some general contact details as well as a short medical history and you will be asked to sign a consent form.  We will then go into a little more detail about your current health and lifestyle.  Please bring with a list of medications you may be taking.  All this information helps me to build a holistic picture of you and allows me to develop the best individual treatment plan.  All the information will be kept in strictest confidence and in line with the Data Protection Act 1998.

I'm pregnant - can I still have Reflexology?

Absolutely.  I am fully trained in Pregnancy / Maternity Reflexology and I treat safely throughout all trimesters, including the first trimester.  Reflexology is a wonderful therapy to have during pregnancy and can help with pregnancy symptoms.  For more information on Pregnancy Reflexology please visit my Pregnancy & Maternity Reflexology Treatment page.

How will I feel afterwards? Are there any possible side effects?

After the session you should feel relaxed with an improved feeling of wellbeing.  You may also feel energised and calm at the same time.  It's common for clients to tell me they slept well the night of a treatment.  You may experience a "healing reaction" where any symptoms you came with could feel slightly worse initially although this is them "getting worse to get better" and will be short-lived.  You could also feel slightly nauseous, tired or have a headache.  This is due to the blood toxicity levels rising with the increased circulation and the toxins not being removed from the body quickly enough.  To help ensure this does not happen it is advised to increase your water intake in order to flush out the toxins.  If you do experience these symptoms they should pass in 24 hours or 48 hours at the most.

How much do sessions cost and where can I book an appointment?

Please go to my Prices page for details on session cost and my Contact Me page to book an appointment.

How can I pay for the session?

I accept Cash or Bank Transfer.  If you are paying by Bank Transfer I request this prior to the session or whilst with me.  Please ask for my bank details when booking your first session.

How many sessions will I need and how often?

Every person is different and will react differently to the reflexology and it is impossible to say how many sessions someone will need.  If a condition has been developing for a long period of time and could be described as chronic, it is likely you will need more sessions than someone with a short term issue.  Most people may notice a difference after 4-6 treatments although you may need less or more than this.  For chronic conditions I typically recommend having weekly sessions initially although if a severe issue this could even be more frequent.  Sessions may then move to monthly for general maintenance. 

For Fertility clients I typically recommend a minimum of 8 -12 weekly sessions to cover 2 - 3 cycles initially. For more details on Fertility Reflexology please visit my Fertility Reflexology page.

Can a Reflexologist diagnose conditions?

No a reflexologist is not qualified to diagnose medical conditions.  Reflexology will highlight which areas in your body are out of balance, however, if you need a diagnosis you should visit your GP.

What is your cancellation policy?

Whilst I do appreciate that emergencies crop up from time to time and appointments have to be cancelled, please be aware that I do reserve the right to charge in full per missed appointment with less than 24 hours notice and 50% if cancelled with less than 48 hours notice. This policy does not apply to those cancelling due to COVID-19 symptoms nor maternity clients who go into labour although if the session is booked for the Haelan Centre a small room booking fee may still be charged if less than 24 hours.  

Thank you for your understanding.

Who is in the high risk category for catching COVID-19?

Those in the high risk category include those who:

  • have had an organ transplant;  

  • are having chemotherapy or antibody treatment for cancer, including immunotherapy;

  • are having an intense course of radiotherapy (radical radiotherapy) for lung cancer;

  • are having targeted cancer treatments that can affect the immune system;

  • have blood or bone marrow cancer (such as leukaemia, lymphoma or myeloma);

  • have had a bone marrow or stem cell transplant in the past six months or are still taking immunosuppressant medicine.

  • have been told by a doctor that they have a severe lung condition such as cystic fibrosis, severe asthma, or severe Chronic Obstructive Pulmonary Disease (COPD);

  • have a condition that means they have a very high risk of getting infections such as Severe Combined Immunodeficiency (SCID) or sickle cell;

  • are taking medicine that makes them much more likely to get infections (such as high doses of steroids);

  • have a serious heart condition and are pregnant.

The following people are classed as moderate risk

  • 70 or older;

  • Pregnant;

  • have a lung condition that's not severe (such as asthma, COPD, emphysema or bronchitis);

  • have heart disease (such as heart failure); 10

  • have diabetes;

  • have chronic kidney disease;

  • have liver disease (such as hepatitis);

  • have a condition affecting the brain or nerves (such as Parkinson's disease, motor neurone disease, multiple sclerosis or cerebral palsy);

  • have a condition that means they have a high risk of getting infections;

  • are taking medicine that can affect the immune system (such as low doses of steroids);

  • are very obese (a BMI of 40 or above).