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Frequently Asked Questions

What happens at each Clinic? 

Whetstone Clinic


  • This is my home - address provided upon booking.

  • My clinic room is upstairs.

  • When you arrive, please only ring the bell at your booked time.  If you are early please wait in your car or on the pavement outside my house until the time of your appointment as I do not have a waiting room and may still have a client with me.

  • Upon arrival you will be asked to wash your hands in my downstairs W.C. and paper towels will be provided. 

  • It is important you bring a water bottle with you as you need to drink water following the session to help remove toxins.

Haelan Clinic

  • The Clinic entrance is on Crouch Hall Rd, N8 8DT.

  • Please only buzz the Room number provided on your booking confirmation at your appointment time - not before.  This is important as I may have a client with me.

  • The clinic rooms are upstairs.

  • It is important you bring a water bottle with you as you need to drink water following the session to help remove toxins.

Does Reflexology hurt?

I have a firm pressure and there may be areas of discomfort or tenderness, however, there may also not be.  Any tenderness felt should be within your comfort level and pressure can be altered to ensure that it is.  People often describe any pain they feel as a "good hurt" and any discomfort should be short lived.  Typically tender areas signify blockages in the body system being worked on and the reflexology will help to remove the blockage and bring the body back into balance.  

What should I wear?

You should wear loose, comfortable clothing for your reflexology session.  You will need to be able to pull your trousers up your legs to your knees and it's best to wear casual attire as you don't want tight clothes or belts digging in to you.

Do I need to take off my clothes?

No - you will only be required to remove your shoes and socks or tights if you are wearing them.  I can also provide a blanket to protect your modesty and keep you warm.

My feet get ticklish - will I still be able to have Reflexology?

Yes. In my experience clients who come for treatments with ticklish feet rarely find the sessions to actually be ticklish.  As I have a firm pressure this typically alleviates any tickly sensations.  If there is a particular reflex which does feel too ticklish this area could be avoided.  Hand reflexology could also be provided for any specific points that cannot be completely worked on, in the foot.

What information will be required from me in the initial consultation?

I will take some general contact details as well as a short medical history and you will be asked to sign a consent form.  We will then go into a little more detail about your current health and lifestyle.  Please bring with a list of medications you may be taking.  All this information helps me to build a holistic picture of you and allows me to develop the best individual treatment plan.  All the information will be kept in strictest confidence and in line with the Data Protection Act 1998.

I'm pregnant - can I still have Reflexology?

Absolutely.  I am fully trained in Pregnancy / Maternity Reflexology and I treat safely throughout all trimesters, including the first trimester.  Reflexology is a wonderful therapy to have during pregnancy and can help with pregnancy symptoms.  For more information on Pregnancy Reflexology please visit my Pregnancy & Maternity Reflexology Treatment page.

How will I feel afterwards? Are there any possible side effects?

After the session you should feel relaxed with an improved feeling of wellbeing.  You may also feel energised and calm at the same time.  It's common for clients to tell me they slept well the night of a treatment.  You may experience a "healing reaction" where any symptoms you came with could feel slightly worse initially although this is them "getting worse to get better" and will be short-lived.  You could also feel slightly nauseous, tired or have a headache.  This is due to the blood toxicity levels rising with the increased circulation and the toxins not being removed from the body quickly enough.  To help ensure this does not happen it is advised to increase your water intake in order to flush out the toxins.  If you do experience these symptoms they should pass in 24 hours or 48 hours at the most.

How much do sessions cost and where can I book an appointment?

Please go to my Prices page for details on session cost and my Contact Me page to book an appointment.

How can I pay for the session?

I accept Cash or Bank Transfer.  If you are paying by Bank Transfer I request this prior to the session or whilst with me.  Please ask for my bank details when booking your first session.

How many sessions will I need and how often?

Every person is different and will react differently to the reflexology and it is impossible to say how many sessions someone will need.  If a condition has been developing for a long period of time and could be described as chronic, it is likely you will need more sessions than someone with a short term issue.  Most people may notice a difference after 4-6 treatments although you may need less or more than this.  For chronic conditions I typically recommend having weekly sessions initially although if a severe issue this could even be more frequent.  Sessions may then move to monthly for general maintenance. 

For Fertility clients I typically recommend a minimum of 8 -12 weekly sessions to cover 2 - 3 cycles initially. For more details on Fertility Reflexology please visit my Fertility Reflexology page.

Can a Reflexologist diagnose conditions?

No a reflexologist is not qualified to diagnose medical conditions.  Reflexology will highlight which areas in your body are out of balance, however, if you need a diagnosis you should visit your GP.

What is your cancellation policy?

Whilst I do appreciate that emergencies can crop up from time to time and appointments may have to be cancelled or changed, please be aware that I do reserve the right to charge in FULL per missed appointment with less than 24 hours notice and 50% if cancelled with less than 48 hours notice. 

Cancelling appointments affects both my income as well as other clients who were unable to book this slot.


This policy does not apply to those cancelling due  maternity clients who go into labour although if the session is booked for the Haelan Centre a small room booking fee will still be charged if less than 24 hours.  

Thank you for your understanding.

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