Frequently Asked Questions

What guidelines are you following due to COVID-19? 


  • It is no longer mandatory by law to self-isolate if you have symptoms of COVID-19.  However, it is still recommended to stay at home and avoid contact with others if you are displaying symptoms of COVID or you have a positive LFT or PCR.

  • It is important to let me know if you have tested positive or have symptoms as I treat vulnerable clients and would like to minimise the risk of COVID to both them and my family.

  • Please let me know ASAP if you need to cancel - cancelling due to COVID-19 symptoms does not incurr any cancellation charges. 

Face Coverings:

  • Face coverings are no longer required, however, if you prefer that we both wear a facemask then please do let me know and this will not be a problem.

Whetstone Clinic:

  • The clinic is sanitised throughly between each client.

  • When you arrive at my house, please only ring the bell at your booked time.  If you are early please wait in your car or on the pavement outside my house until the time of your appointment as I do not have a waiting room.

  • Upon arrival you will be asked to wash your hands in my downstairs W.C. and paper towels will be provided. 

  • I will not be providing a blanket for now - please bring your own should you wish.

  • I will no longer be providing water for after your treatment.  It is important you bring your own water bottle as you need to drink water following the session to help remove toxins.

  • I will be accepting both bank transfers and cash as usual.  If you do bring cash, please try and bring the exact amount if possible. 

Haelan Clinic

  • Please only buzz to be let in at your appointment time - NOT BEFORE.  This is important to ensure the room can be sanitised between appointments.

  • Hand sanitiser has been placed at the entrance to the clinic.

  • A member of the Haelan Centre staff will be regularly cleaning and disinfecting the door handles & banisters - the rest of the clinic will of course be cleaned regularly as well.

  • I will be accepting both bank transfers and cash as usual.  If you do bring cash, please try and bring the exact amount if possible.

Does Reflexology hurt?

I have a firm pressure and there may be areas of discomfort or tenderness, however, there may also not be.  Any tenderness felt should be within your comfort level and pressure can be altered to ensure that it is.  People often describe any pain they feel as a "good hurt" and any discomfort should be short lived.  Typically tender areas signify blockages in the body system being worked on and the reflexology will help to remove the blockage and bring the body back into balance.  

What should I wear?

You should wear loose, comfortable clothing for your reflexology session.  You will need to be able to pull your trousers up your legs to your knees and it's best to wear casual attire as you don't want tight clothes or belts digging in to you.

Do I need to take off my clothes?

No - you will only be required to remove your shoes and socks or tights if you are wearing them.  I can also provide a blanket to protect your modesty and keep you warm.

My feet get ticklish - will I still be able to have Reflexology?

Yes. In my experience client's who come for treatments with ticklish feet rarely find the sessions to actually be ticklish.  As I have a firm pressure this typically alleviates any tickly sensations.  If there is a particular reflex which does feel too ticklish this area could be avoided.  Hand reflexology could also be provided for any specific points that cannot be completely worked on, in the foot.

What information will be required from me in the initial consultation?

I will take some general contact details as well as a short medical history and you will be asked to sign a consent form.  We will then go into a little more detail about your current health and lifestyle.  Please bring with a list of medications you may be taking.  All this information helps me to build a holistic picture of you and allows me to develop the best individual treatment plan.  All the information will be kept in strictest confidence and in line with the Data Protection Act 1998.

I'm pregnant - can I still have Reflexology?

Absolutely.  I am fully trained in Pregnancy / Maternity Reflexology and I treat safely throughout all trimesters, including the first trimester.  Reflexology is a wonderful therapy to have during pregnancy and can help with pregnancy symptoms.  For more information on Pregnancy Reflexology please visit my Pregnancy & Maternity Reflexology Treatment page.

How will I feel afterwards? Are there any possible side effects?

After the session you should feel relaxed with an improved feeling of wellbeing.  You may also feel energised and calm at the same time.  It's common for clients to tell me they slept well the night of a treatment.  You may experience a "healing reaction" where any symptoms you came with could feel slightly worse initially although this is them "getting worse to get better" and will be short-lived.  You could also feel slightly nauseous, tired or have a headache.  This is due to the blood toxicity levels rising with the increased circulation and the toxins not being removed from the body quickly enough.  To help ensure this does not happen it is advised to increase your water intake in order to flush out the toxins.  If you do experience these symptoms they should pass in 24 hours or 48 hours at the most.

How much do sessions cost and where can I book an appointment?

Please go to my Prices page for details on session cost and my Contact Me page to book an appointment.

How can I pay for the session?

I accept Cash or Bank Transfer.  If you are paying by Bank Transfer I request this prior to the session or whilst with me.  Please ask for my bank details when booking your first session.

How many sessions will I need and how often?

Every person is different and will react differently to the reflexology and it is impossible to say how many sessions someone will need.  If a condition has been developing for a long period of time and could be described as chronic, it is likely you will need more sessions than someone with a short term issue.  Most people may notice a difference after 4-6 treatments although you may need less or more than this.  For chronic conditions I typically recommend having weekly sessions initially although if a severe issue this could even be more frequent.  Sessions may then move to monthly for general maintenance. 

For Fertility clients I typically recommend a minimum of 8 -12 weekly sessions to cover 2 - 3 cycles initially. For more details on Fertility Reflexology please visit my Fertility Reflexology page.

Can a Reflexologist diagnose conditions?

No a reflexologist is not qualified to diagnose medical conditions.  Reflexology will highlight which areas in your body are out of balance, however, if you need a diagnosis you should visit your GP.

What is your cancellation policy?

Whilst I do appreciate that emergencies crop up from time to time and appointments have to be cancelled, please be aware that I do reserve the right to charge in full per missed appointment with less than 24 hours notice and 50% if cancelled with less than 48 hours notice. This policy does not apply to those cancelling due to COVID-19 symptoms nor maternity clients who go into labour although if the session is booked for the Haelan Centre a small room booking fee may still be charged if less than 24 hours.  

Thank you for your understanding.